1. Definitions and Interpretation
In these Terms of Service, the following definitions apply:
Means QuestFeed Pty Ltd (ABN 58 632 013 855), an Australian Private Company registered in Queensland. ZoneDSS is a product name and brand of QuestFeed Pty Ltd — it is not a separately registered business or trademark. All contractual obligations under these Terms are between the User and QuestFeed Pty Ltd.
Means the ZoneDSS application at app.zonedss.com, the marketing website at zonedss.com, and all associated APIs, infrastructure, and services.
Means all planning intelligence services provided through the Platform, including obligation-level planning analysis, Bayesian risk scoring, spatial overlay resolution, AI-powered planning Q&A, site planning reports, and compliance checking.
Means any individual or entity accessing or using the Platform or Services, whether on a free or paid subscription.
Means a site planning report, compliance risk assessment, or other analysis output generated by the Platform for a specific lot or coordinate.
Means an atomically decomposed regulatory proposition extracted from a NSW planning instrument (LEP, SEPP, or DCP), classified by proposition type (obligation, condition, prohibition, permission, threshold, or requirement).
2. About ZoneDSS
What We Provide
What We Do NOT Provide
3. Acceptance of Terms
By accessing or using the Platform, you acknowledge that you:
- Have read, understood, and agree to be bound by these Terms of Service
- Have read and agree to our Privacy Policy
- Are at least 18 years of age or have legal authority to enter these Terms on behalf of an organization
- Will use the Platform only for lawful purposes and in accordance with these Terms
- Have the authority to bind the organization you represent (if applicable)
Changes to Terms: We may modify these Terms at any time. Material changes will be communicated via email to registered users. Your continued use of the Platform after changes constitutes acceptance of the modified Terms.
4. Authorized Use & Prohibited Conduct
You must NOT:
- Attempt to gain unauthorized access to the Platform, its infrastructure, or other users' data
- Use the Platform to facilitate fraud or unauthorized activities
- Attempt to reverse engineer, decompile, or extract our proprietary obligation decomposition, DAG/BAG scoring technology, or AI models
- Use automated tools to scrape, crawl, or extract data from the Platform beyond normal API usage
- Resell, sublicense, or redistribute our Services or Reports without written authorization
- Misrepresent ZoneDSS Reports as formal planning assessments or statutory compliance certificates
- Use the Platform in violation of any applicable local, state, national, or international law
5. Report Accuracy and Limitations
Accuracy Notice
While we use structured obligation graphs, Bayesian risk scoring, spatial overlay data, and AI-powered analysis to provide comprehensive planning intelligence, our Reports are informational and do not constitute professional planning advice or statutory compliance certificates. Always consult a qualified town planner or planning lawyer before making critical planning decisions based on our Reports.
Our Reports are subject to the following limitations:
- — Reports are based on the planning instruments and spatial data currently loaded in our system; instruments may have been amended after our last update
- — Spatial overlay data (height, FSR, heritage) is sourced from NSW government datasets and may not reflect the most recent gazette notices or amendments
- — BAG risk scores are probabilistic and should be interpreted as guidance, not certainty of approval or refusal
- — AI-powered Q&A answers are grounded in obligation data but may occasionally misinterpret context or miss nuances that a human planner would catch
- — Not all environmental overlays (flooding, bushfire, contamination, acid sulfate) are currently loaded for all LGAs
- — Our platform does not replace a formal Statement of Environmental Effects or DA assessment by a qualified planner
6. Intellectual Property
The Platform and its original content, features, and functionality are owned by QuestFeed Pty Ltd and protected by international intellectual property laws. This includes:
- — The ZoneDSS name, logo, and branding
- — Platform design, layout, and user interface
- — Obligation decomposition methodology, DAG/BAG graph structures, and scoring algorithms
- — AI models, embedding vectors, and planning Q&A technology
- — Report formats, risk scoring frameworks, and analysis methodology
Report License
Reports generated by ZoneDSS are licensed to you for your internal business purposes. You may share Reports with your clients, planning consultants, and project team members. You may not resell, publicly redistribute, or use our Reports or methodology to create competing services without prior written consent.
7. Disclaimers and Limitations
Disclaimer of Warranties
To the maximum extent permitted by law, the Platform and Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to:
- — Implied warranties of merchantability or fitness for a particular purpose
- — Warranties that the Platform will be uninterrupted, error-free, or free of harmful components
- — Warranties regarding the accuracy, completeness, or currency of planning data or obligation decompositions
- — Warranties that our Reports will identify all applicable controls or predict development approval outcomes
Limitation of Liability
To the maximum extent permitted by Australian law:
- — We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
- — Our total aggregate liability for all claims arising from or relating to the Services shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim
- — We are not liable for DA refusals, council enforcement actions, or development losses arising from actions taken or not taken based on our Reports
- — We are not liable for damages arising from changes to planning instruments that occur after our data was last updated
Consumer Guarantees
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified by agreement.
8. Additional Terms
a. Confidentiality
We treat all Reports, query history, and account data as confidential. We will not disclose your data to third parties except: (i) with your explicit consent, (ii) to our service providers under confidentiality obligations, (iii) when required by law or valid legal process, or (iv) in anonymized, aggregated form that cannot be attributed to you.
b. Indemnification
You agree to indemnify, defend, and hold harmless QuestFeed Pty Ltd, its officers, directors, and employees from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (i) your violation of these Terms, (ii) your misrepresentation of ZoneDSS Reports as formal planning assessments, or (iii) your use of the Services in violation of applicable law.
c. Termination
We may suspend or terminate your access immediately and without prior notice if you: breach these Terms, engage in fraudulent or unlawful activity, or abuse the Platform. Upon termination, your right to use the Platform ceases immediately. We may retain your data as required by law or our data retention policy.
d. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, government actions, internet outages, or third-party service failures.
e. Governing Law
These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia for any disputes arising from these Terms.
f. General Provisions
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and ZoneDSS regarding the Services.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
- Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
- Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Contact Us
For questions about these Terms of Service, please contact:
QuestFeed Pty Ltd
Document Version: 1.0 | Effective: March 2026